dsweb.safelink.comSafeLink | Help

If you currently receive ACP benefits from another carrier, you’re invited to TRANSFER your ACP benefits today to SafeLinkAfter February 7, if you haven’t already applied for ACP benefits, you cannot apply until Congress extends additional funding for the ACP programGo to Save ACP - US Tech Future or Keep ACP Affordable and tell your representatives in Congress how important it is to vote to extend funding for ACP to help those people who need it most! Welcome to 611611 , the text helpline . Have questions about your phone or service? Help is just a text away. Click on a keyword below to receive a text with information to Δ. If you want to receive this information on a different phone number, click here to enter that number. Text the keyword you like to 611611 Δ. Or, enter your phone number below and click on a keyword. We’ll text you more information. ASSISTANT "SAM" Click here and try our new android messaging experience. You can check your balance, add a plan & more! Keywords Via text message Featured ACP For the most recent updates on the Affordable Connectivity program, text the word ACP to 611611 or click here . ADD To add airtime, text the word ADD to 611611 or click here . BALANCE To check your current balance, text the word BALANCE to 611611 or click here . ILD For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here . RECERTIFY For information about the recertification process, text the word RECERTIFY to 611611 or click here . SUPPORT To troubleshoot any service related issues you are experiencing, text the word SUPPORT to 611611 or click here . SWITCH To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here . VAIR Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here . ACCESSIBILITY For a list of accessibility features and resources, text the word ACCESSIBILITY to 611611 or click here . ACCESSORIES To check out available deals on phone accessories, text the word ACCESSORIES to 611611 or click here . ACP For the most recent updates on the Affordable Connectivity program, text the word ACP to 611611 or click here . ADD To add airtime, text the word ADD to 611611 or click here . APN To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here . APP To download My Account app, text the word APP to 611611 or click here . APPS To browse a list of apps, text the word APPS to 611611 or click here . BALANCE To check your current balance, text the word BALANCE to 611611 or click here . BLOCK For instructions on how to block or unblock a phone number from contacting you, text BLOCK or UNBLOCK to 611611 or click here . BUY To purchase Service Plans, text the word BUY to 611611 or click here . BYOP To check if your phone is compatible with our network, text the word BYOP to 611611 or click here . CDR For instructions on how to request Call Detail Records, text the word CDR to 611611 or click here . CHAT To get help through chat, text the word CHAT to 611611 or click here . COVERAGE To check for available coverage, text the word COVERAGE to 611611 or click here . DESTINATIONS For International Long Distance calling rates for a specific country, text DESTINATIONS to 611611 or click here . DIRECTORY To sign up to receive variety content such as News, Entertainment, Weather and more directly on your phone, text the word DIRECTORY to 611611 or click here . DUE DATE To see your Service End date, text the words DUE DATE to 611611 or click here . HELP To access a self-service menu and obtain a list of all our help keywords, text the word HELP to 611611 or click here . HOTSPOT To check the current usage of your Hotspot device or for Hotspot related questions, text the word HOTSPOT to 611611 or click here . ILD For International Long Distance calling information including your ILD balance, text ILD to 611611 or click here . JOIN To Opt-In to receive SMS communications from SafeLink, text the word JOIN to 611611 or click here . LOST To report your lost or stolen device using another phone, text the word LOST to 611611 or click here . LTE To learn how to enable LTE on your phone, text the word LTE to 611611 or click here . MIGRATE To check if your device is affected by any network changes, text the word MIGRATE to 611611 or click here . MINC To change your phone number, text the word MINC to 611611 or click here . PHARMACY To view your Prescription Savings Card, text the word PHARMACY to 611611 or click here . PHONE To look up your phone number and Service End Date, text the word PHONE to 611611 or click here . PLAN To know your Plan information, text the word PLAN to 611611 or click here . PORTIN To transfer your number into SafeLink, text PORTIN to 611611 or click here . RECERTIFY For information about the recertification process, text the word RECERTIFY to 611611 or click here . SCREEN To obtain instructions about features related to your phone’s screen, text the word SCREEN to 611611 or click here . SEARCH To search the web, text the word SEARCH to 611611 or click here . SIM To learn how to install a SIM card into your phone, text the word SIM to 611611 or click here . SMARTPAY For details on our Lease to Own Program and to check eligibility, text the word SMARTPAY to 611611 or click here . SPAM To download the free Spam Detector App, text the word SPAM to 611611 or click here . SPEED To check if your data speed has been reduced, text the word SPEED to 611611 or click here . STORE To locate the nearest retailers by ZIP Code, text the word STORE to 611611 or click here . SUPPORT To troubleshoot any service related issues you are experiencing, text the word SUPPORT to 611611 or click here . SWITCH To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here . TICKET To check your ticket status, text the word TICKET to 611611 or click here . TRANSFER To transfer your mobile number to a new device, text the word TRANSFER to 611611 or click here . TUTORIAL To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611 or click here . USAGE To see your current usage, text the word USAGE to 611611 or click here . VAIR Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here . VIDEO To watch instructional videos, text the word VIDEO to 611611 or click here . VOICEMAIL For instructions on setting up, retrieving, changing, and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here . WIFI For instructions on setting up and managing Wi-Fi on your phone, text the word WIFI to 611611 or click here . More DEVICE HELP Click on your phone’s manufacturer’s icon below.Devices View Other ManufacturersClear Alcatel MyFlip Code: ALA405DL ALCATEL MYFLIP 2 Code: ALA406DL Alcatel ONETOUCH Pixi Glitz Code: ALA464BG Alcatel Onetouch® Pixi Glitz™ Code: ALA463BG Alcatel Onetouch® Pixi Pulsar™ Code: ALA460G Alcatel Onetouch® Pop Star LTE™ 2 Code: ALA521L Alcatel Pixi Bond™ Code: ALA573VC Alcatel Pixi Unite™ Code: ALA466BG ALCATEL RAVEN™ LTE Code: ALA574BL Alcatel TCL 30 T Code: ALT603DL Alcatel TCL 30 XL Code: ALT701DL Alcatel TCL 30 Z Code: ALT602DL Alcatel TCL 40 XE 5G Code: ALT609DL Alcatel TCL 4X 5G Code: ALT601DL Alcatel TCL A3 Code: ALA509DL Alcatel TCL Flip 2 Code: ALT408DL Alcatel TCL ION V T607DL Code: ALT607DL ALCATEL ZIP™LTE Code: ALA577VL ALCATEL ZIP™LTE Code: ALA576BL Blu FLEX BLB300V Code: BLB300VC Blu View 1 Code: BLB100DL Blu View 2 Code: BLB131DL Blu View 2 2023 Code: BLB135DL Blu View 3 Code: BLB140DL Blu View 5 B160V Code: BLB160V Blu View Mega Code: BLB110DL Blu View Speed 5G Code: BLB1550VL Coolpad Rogue Code: CO3320AL Galaxy A12 Code: SAS127DL Galaxy A32 5G Code: SAS326DL Galaxy A35 5G Code: SAS356V Galaxy A42 Code: SAS426DL General Android Support General iOS Support General Samsung Support Huawei Glory...